Overview
A services company had grown quickly and found that handoffs between teams were slowing delivery and creating rework.
Illustrative example. No specific financial or performance claim is made.
The Challenge
The company had doubled its client base in a short time. Work moved between sales, delivery, and account teams through email threads and informal check-ins, and important details were often lost along the way.
Our Approach
Mapped the end-to-end client journey with each team involved.
Identified the handoffs that caused the most rework and delay.
Agreed on a clear owner and a short checklist for each handoff.
Set up a shared dashboard covering a few delivery indicators.
The Outcome
The illustrative engagement produced documented workflows, clearer ownership, and a shared performance dashboard. No specific financial or performance claim is made.
Key takeaways
Map the work before you change it. Name an owner for every handoff. Measure the few things that show whether work is flowing.
