Growth tends to expose the parts of a business that worked fine when the team was small. Scaling well is less about adding process and more about making the important things clear.
Make ownership visible
When everyone owns something, no one does. Name a single owner for each recurring outcome and make that list easy for the whole team to find.
Document the work that repeats
Start with the handful of workflows that happen every week. A short, current checklist beats a long manual that nobody opens.
Decide how decisions get made
Clarify which decisions sit with individuals, which need a conversation, and which need sign-off. This removes a surprising amount of waiting.
Review these basics every quarter. What worked for twenty people may need adjusting at forty.
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